From question to resolved — in under 2 seconds.
Five stages, one continuous pipeline. Click any card below for the technical detail behind it.
Connect Your Knowledge
Point Resolvix at your help center, upload PDFs, or import past resolved tickets. No migration project required.
+URL crawl, file upload, and CSV/API ticket import all run through the same ingestion pipeline.
Index & Embed
NVIDIA NIM converts every paragraph into a vector embedding — a fingerprint of meaning, not just keywords.
+GPU embedding on NVIDIA NIM vs. 890ms on CPU — the difference between real-time and noticeably slow.
Customer Asks
A question arrives through your widget, email, or a connected helpdesk. Resolvix embeds it the instant it lands.
+One engine handles the chat widget, inbound email, and Zendesk/Intercom/HubSpot tickets identically.
Retrieve & Generate
Vector search finds the top-5 most relevant chunks; Claude 3.5 Sonnet drafts a grounded, cited response.
+pgvector ANN search across 10M+ chunks, then generation via Claude 3.5 Sonnet on AWS Bedrock.
Confidence Gate
High-confidence answers send automatically. Anything uncertain routes to a human with the draft attached.
+Below that threshold, a teammate reviews the AI's draft instead of a blind guess reaching the customer.
Four real tickets, replayed.
Anonymized examples from a live beta account, in the order they actually arrived.
Questions teams ask before they switch.
No — it removes the repetitive 60-70% of tickets that already have a documented answer, so your team spends their time on the conversations that actually need a human: judgment calls, frustrated customers, and edge cases.
Every answer is scored before it's sent. Below your confidence threshold, it's held for a human with the AI's draft attached — it never silently guesses on a ticket it isn't confident about.
Most teams are live within 15 minutes: connect your help center URL, watch it index, test in the sandbox, and install one JS snippet. No migration, no professional services required.
Yes — Resolvix can import resolved tickets from Zendesk or Intercom and learn from how your own agents have already answered customers, not just your static docs.
English today, with 18-language support shipping as part of our Q3 2025 roadmap milestone — see the full product roadmap.
See your own docs do this.
First 1,000 AI resolutions are free — no credit card required.