Built by people who lived this problem.
Our team has scaled support operations at Intercom, Anthropic, Zendesk, and Freshworks. We know what breaks — and how to fix it.
Ezeh Precious
Former Principal PM at Intercom, led enterprise support product for 25,000+ companies. Stanford CS '17. Identified the AI resolution gap while managing a 40-person support team.
Darius Okafor
ML infrastructure lead at Anthropic for 3 years. PhD in NLP from Carnegie Mellon. Published researcher in RAG systems with 12 citations. Built the inference pipelines powering Claude.
Renee Ibarra
Previously led platform product at Freshworks for 4 years, shipping their first AI triage feature. MBA from INSEAD. Obsessed with turning confidence scores into product decisions customers can trust.
Tomás Alvarez
Built and scaled the customer success org at a 200-person support-tech startup through its Series B. Believes onboarding should take minutes, not weeks.
Wei Zhang
Previously on the search-ranking team at a major e-commerce company. Specializes in embedding model fine-tuning and retrieval quality evaluation.
Sam O'Connell
8 years running production AWS infrastructure at fintech and devtools companies. Keeps Resolvix's Bedrock and Aurora bill boring and predictable.
Niamh Doyle
Joined from a PhD in computational linguistics. Owns Resolvix's confidence-scoring classifier and the knowledge-gap detection model.
Kwame Asante
Runs day-to-day relationships with Resolvix's design partners, translating their feedback directly into the product roadmap.